May14

Is There Good Karma in Advertising?

buddhaSo much of what we do throughout our careers is interesting…but is it inspiring? Well, we found out recently when the knowledge and information we’ve been exposed to through client work helped me and my wife conceive of and create something entirely new and unexpected. Using the skills we’ve honed while working at ad agencies, my wife and I recently came up with the idea for an iPhone app that aims to improve the world by promoting small changes in daily actions. Basically, we asked the question: what can we do using our advertising knowledge to help make the world a better place? That was the question. “Karmasation” was the answer.

Karmasation, the app we’ve created, is what we somewhat jokingly call an anti-social network. People can post their actions, thoughts, and experiences anonymously and get feedback about whether they deserve good or bad karma. Because users maintain anonymity within Karmasation, they can post honestly. They aren’t speaking to people who know them through various social interactions (as they would on Facebook and Twitter), they’re just speaking to a community of people. Human to human.

The tie-in to social networks, though, comes into play with the idea of gamification, a subject about which we’ve frequently engaged our respective clients. As users participate in Karmasation, they accrue a Karma Profile. Users can simply compete against themselves, or they can share their profiles, posts, and results with Facebook and Twitter to create somewhat of a competition to see who can earn the best karma.

So what type of advertising knowledge were we able to apply while creating the app? And how did that learning continue with Karmasation?
1) The Devil is in the Digital Design. As we’ve worked on different digital platforms for our clients, we’ve learned a bit about clean design and user interaction. Combining that knowledge with being iPhone users ourselves, we had an idea of what would work within the iPhone platform. Are we still learning? Of course! But through our work on our app, we’ve gained a broader understanding of user interaction. We now have a better handle on how users might prefer digital platforms to react and function—not just from an art or copy perspective—but from an overall experience.

2) Bravo for Beta Testing. Again, with the digital platforms we’ve worked on comes testing. The first time my wife worked on a digital presentation, her project manager told her to try and “break it.” And “break it” we did, because before putting an app out there you want to make sure you’ve covered every scenario—not just how you’d use it but also how anyone else might. Because our app has more possible combinations of actions than other projects we’ve worked on, we’ve learned the importance of testing in a systematic way with a greater attention to detail. We also found that as we progressed through the rounds of beta testing, we learned ways to better communicate issues we were finding with our developers. Clear communication between team members who understand different aspects of a project is crucial to getting any problems fixed.

3) The Process of Promotion. The obvious one since we’re in advertising. But this time, we are both the agency and the client. Deciding on your own strategy can sometimes be difficult, and as a result, we now have an added sense of respect for our clients. We continue to work daily to find ways to better promote our app so that more people can know, use and enjoy it.

As we continue with Karmasation and our jobs in advertising, we’ve learned from each experience and have already seen how we can apply our learnings from one circumstance to the other. Like karma, what comes around goes around. And in this case, we’d call it good karma!

 

 

Also posted in Apps, behavior change, Creativity, Design, Great Ideas, Healthcare Communications, Marketing, Social Media | Tagged , , , , , | Leave a comment
May10

When Marketing is a Higher Calling

careI am not involved in marketing religious products, and trust me when I say that there is no divine intervention lending a hand as I write this. Instead, my higher calling is to market therapies and diagnostics in cancer, HIV and other difficult-to-treat disease states.

What drives a desire to market drugs in these disease states?

Let’s look at the oncology space in the US. Today, there are nearly 12 million living Americans who have received a diagnosis of cancer. They’ve heard those terrifying words, “You have cancer.” Or, “It’s back.” For a small few, cancer has become a chronic disease. But for the majority of patients, the struggle continues on. It’s that struggle that’s driven a unique partnership and bond between patients, caregivers and industry that allows us to dream of how we might impact the course of these diseases.

The hepatitis category is a fast-changing landscape, and is starting to follow many of the practices of both oncology and HIV marketing. As new and more tolerable treatment options become available, so too will the need for better and more comprehensive HCP and patient interaction. Therefore, how we work with all of these audiences is critical.

Why we do what we do

We’re marketers. As such, we still look to position our brand for success, striving to outperform our competitive set. We build a compelling plan and programs for our clients and brands that showcase the data, but also start to touch on the very human element of these diseases.

As a young girl I fondly remember 3 of my mother’s friends—all diagnosed with breast cancer. We lost each of them far too early in their lives. My memories are strong. I remember each of them losing their hair, the swelling of arms and fluid retention with removal of lymph nodes, and dealing with the loss of their breast(s)—both emotionally and physically. What I also remember is the rallying cry that went out from my mom and her friends. Together, they would do whatever was needed, divvying up chores for these women—helping to cook meals, do laundry, carpool kids and service basic human needs. For each of us who end up and stay in this space, there is a human element that is personal and has touched our own lives, so we feel the need to give back.

Giving back

Pharma/biotech companies and agencies alike get the occasional black eye for our deeds and misdeeds.  However in the cancer space I applaud my colleagues—we give back. In cancer care we see compassion and dedication that transcends brand, product and company. We walk to raise both money and awareness, we deliver hot meals, we paint and decorate infusion suites, we support various campaigns that allow patients to express themselves (art, writing, music, etc) and we provide tools and materials that hopefully make life a little bit easier for patient and caregiver. We give back and try to respond to that higher calling we’ve been charged with. With these small gestures we try to touch a life, we hope to impact a life. But in the end, it’s our own lives that are forever changed, forever impacted.

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Apr25

When Will Pharmaceutical Companies Embrace Behavioral Retargeting to Drive Adherence?

Shopping KeyPicture this: You visit a website, add something to your shopping cart, but abandon the transaction. Maybe you are distracted or decide to shop around to get the best deal.

The next day, you’re on a different website. Suddenly an ad pops up on your screen…for that item you had in the shopping cart the day before. In your mind you’re thinking, “Wow, maybe this ad is an omen that I should buy that item?”

You’ll be relieved to learn that the ad is not an omen. It’s just “behavioral retargeting,” one of the tools that a smart marketer is leveraging to capture your attention. They want you back at their site to complete the purchase.

Digital channels can leverage relevancy (based on action and exposure) to deliver highly motivating advertising. If it works well for consumer products, how would this work for pharmaceutical brands?

The Web as a Research Tool
The Internet is used by consumers to compare prices and features. What we find online often influences both online and offline purchasing decisions. In the early days of the Internet, consumers were leery of making significant purchases online and would compare prices on the web then go to a brick-and-mortar store to make their purchase. With improved mobile technology, consumers now see and touch products in stores, only to make the purchase online. Many consumers are now willing to make major purchases online.

The prescription drug buying process is different. Some consumers see advertising for lifestyle drugs on TV and in print, go online for additional information, and ask their doctor for a prescription. If their doctor agrees, they may receive a prescription. A pharmaceutical website for a prescription drug may play a role in initial patient-doctor discussion, but it can really play a much more significant role in influencing medication adherence.

Behavioral Retargeting to Influence Good Behavior
We see many prescription drugs with elaborate, multichannel medication adherence programs that often have minimal impact on the bottom line. The reasons for this are twofold.

  1. Programs that are dependent on patients signing up tend to have very limited reach against the patient base.
  2. They often attract patients who are adherent, so there is little opportunity to increase sales. We also see programs where enrollment is driven by activating a savings card—but too often patients are unaware they joined the program and don’t engage with the communications they receive.

What if we used behavioral retargeting to increase awareness of compliance programs? Imagine if retargeting didn’t just apply to shoes and baby clothes, but also encouraged medication adherence.

Behavioral retargeting provides the ability to extend reach and deliver highly relevant adherence messages contextually, then bring consumers back to your site for deeper content. It provides an additional channel to get key adherence messages to customers who might not sign up for a program.

Then again, even if we can do it, we may not want to deliver behavioral retargeting. After all, some patients have conditions that they’d rather keep private. They may not appreciate a reminder message from a pharma company that manifests as a banner ad on their favorite website. If this is the case, such issues can easily be addressed with a simple opt-out that prevents future retargeting from the ad server.

These days, behavioral retargeting is closely associated with advanced ecommerce websites. Looking forward, it will probably become another tool for communicating with patients and healthcare professionals. Before that happens, industry thought leaders need to think carefully about how patient health information is used and retargeted across different websites, channels, and platforms.

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Also posted in adherence, Analytics, behavior change, Data, Digital, Healthcare Communications, Patient Communications, Research, Strategy | Tagged , , , , , , | Leave a comment
Apr23

Finding the Right Balance

PaperOne day, you wake up and you are an Art Director. The sun is shining, the birds are singing, you have the Icona Pop song stuck in your head. You realize that you are exactly where you want to be—in the middle. Some people may want to be a little to the right or a little to the left, but I personally like to have my cake and eat it too. I started out my career with a big slice of interactive pie. For the past 4 years, I have worked for Ogilvy CommonHealth Worldwide’s NJ-based interactive marketing group. My key role was to work on various interactive projects (websites, iPads, banners, e-mails). I learned so much from my amazing co-workers. Some of them have left to find a different path in their design careers, but I still hold them all close to my heart. I will never forget the teachings of those from my past.

Today is a new day. I am pulling the cobwebs out of my brain and refreshing myself to the world where I began: PRINT! I went to college at the School of Visual Arts in NYC. I remember spending my grocery money on expensive paper for my design projects. There is nothing better than walking down the north side of 18th Street toward 6th Avenue to Paper Presentations and then spending an hour feeling textured paper. I can still smell it. (Everyone close your eyes and smell the paper with me). In college, I mostly studied print. We all need to acknowledge and appreciate where we came from, because it made us into the designers we are today. Over the past few years, I have been lucky to help out with some print projects. I have been moving back and forth between print and digital for years now.

My new role as an Art Director for a women’s health client is like sunshine on a cloudy day. I am lucky enough to be working on both print and interactive design. For this particular project, we are working with another multimedia agency, located in NYC. My Art Director partner and I do a lot of traveling back and forth from New York to Jersey. Our collaborators hold most of the digital work, but now that I’m in town, we are bringing some of the interactive work to New Jersey, Ogilvy style (not to be confused with Gangnam Style). As we all know, it is hard to be the new kid on the block, and the agency has a wonderful, tight-knit interactive team. The more that I go there, the more I feel like a member of the design gang. The other day, the SVP Creative Director gave me an e-mail design test. He threw me some copy and a logo and let me at it. I came up with a few concepts that I felt confident about. When I met up with him the other day, we discussed the designs and it turns out that he really liked them. He said that they had a good balance of design and easy development. I couldn’t have been happier! It is always an exciting feeling when someone has seen your work for the first time. Each time is like a new chapter in your life, another page has turned where you get to prove yourself.

I think we all need to achieve a good balance of interactive and print. Most of us come from a print past and we need to look to the digital future. Print isn’t going anywhere. I still love paper, drawing in my sketchbook, and cutting things up with scissors. We also need to embrace the technology ahead of us. There is a lot of fun, innovative work coming our way and we all need to get excited about it! Let’s all strive for balance, because that is where we will be strongest!

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Apr11

The Work/Life Balancing Act

Work Life Balance_ThumbnailI’ve been thinking a lot about work/life balance recently. It occurs to me that “work” holds the primary position in that expression, but is anchored by “life,” which seems to beg the question: “Is there really a balance?” For most of us in this business, it’s certainly obvious that it all depends on how crazy the month is—how many pitches, big client presentations, launch preparations, strategic plans to develop, creative conceptual exercises to take part in…sometimes work takes over and leaves little time for life. But it’s what we all seek to achieve, finding that perfect work/life balance, to be fulfilled in our careers as well as lead a rich life. I’m no expert on how to do this, but I have learned a few things over the years on how to try to achieve it.

First, it’s about organization and prioritization. If you can keep yourself and the team focused, you can accomplish what’s required and still manage to get home to see the family or meet those friends for dinner and drinks. Communicate the milestones, establish the timeline, and hold everyone accountable for delivering, so late nights/weekend work can be minimized.

Second, it’s about that four-letter word—team. You are not the only one on the team—you are surrounded by others who have the same mission you have. If you know you’ve got an important commitment, communicate it early and arrange a plan for coverage. Your team members can cover one night, and I’m sure you’ll be happy to pay it forward when they need to bow out.

Third, always remember what is most important to you, and the rest will work itself out. I remember showing up to my son’s game unexpectedly, after thinking I was going to be stuck at work and have to miss it. Even though the bleachers were filled and I was just one more person in the stands, the smile on his face and the cool “middle-school” head nod my way when he saw me told me that I had made the right decision. That was balance.

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Also posted in agency life, Great Ideas, Healthcare Communications | Tagged , , , , , | 1 Response
Apr4

Positioning: Impossible!

Circle in SquareFor most of us, working in pharmaceutical marketing is a joy. We are challenged to use our brains daily and we find the marriage of science and creativity a fulfilling career path. But there are at least two aspects of mainstream advertising where I become jealous of our consumer packaged goods brethren: 1) when they get to make beer commercials, and 2) when they are developing new positioning concepts.

I’m quite sure I would struggle writing a creative brief targeted at 24-year-old men who drink beer, and I probably would find trying to differentiate soap or toilet paper equally frustrating. But it has to be easier than positioning new pharmaceutical brands, doesn’t it? So I ask, “What makes positioning pharmaceutical brands now so especially difficult?”

There are at least two major challenges to landing on a strong positioning statement for many of our clients.

1)      Few chronic and serious diseases can be radically altered by the introduction of a new drug.  Instead, there tends to be a first-in-class innovator followed by a series of subsequent launches that offer incremental improvements. Being a little bit more efficacious, being a little bit safer, or hitting a new endpoint in a clinical trial are highly valuable improvements, but are not always linchpins for dynamic positioning.

2)      The ubiquitous positioning template that most pharma clients use can make it hard to focus.  Even when a brand team is committed to focusing on a single core differentiated benefit (CDB), we are too often caught loading the reason-to-believe (RTB) section with handfuls of secondary product  features and scores of emotional benefits.

Remember your first positioning workstream when you came up with empowerment, confidence, and liberation? They are great words, but they have been considered by every product launched in recent memory.

Can’t decide between efficacy and tolerability—why not check the thesaurus to see if there is a synonym for quality of life? (Hint: one doesn’t exist.)

But picking on the process is the easy part; coming up with dynamic positioning is more difficult. The good positioning checklist often wants to know if we are credible, sustainable, compelling, differentiating, etc. But we need more than that. For many of our oncology and specialty products, where differentiation has to be more than just your Kaplan-Meier curve, we are starting to challenge our clients to ask the following questions:

  • Is there a space “above the brand” where we can take a position? Instead of trying to meet an unmet need, is there a cultural trend that can be addressed by our brand’s best self?
    • We often look to our Ogilvy & Mather consumer clients for inspiration. How did IBM convert information overload into a smarter planet campaign? How did Dove transcend a cultural obsession with perfection into the campaign for real beauty? How did environmental awareness and activism change BP into Beyond Petroleum?
  • What can we do to change the rules?
    • Can your product be the advanced practitioner brand, the tele-medicine brand, or the unique offering that can help navigate the evolving environment of the accountable care organization?
    • Can you, gasp, ditch the template? Explore different “concepts” to show your positioning. Maybe prose, maybe some pictures, perhaps a video. If you are committed to testing your positioning concepts (and I say hats off to those who have the conviction NOT to test), give the respondent something interesting to noodle over.
  • Are you aligned?
    • Marketing may want to push clinical data that may or may not be superior to the competition, but are your investigators talking up your safety profile on the podium? If your primary customers balk when your reps present efficacy, are they going to retreat directly to the comfort of your AE profile? The position has to work for everybody.
  • Can you have fun doing it?
    • Take a chance, be crazy, challenge yourselves!

What do you find most nerve-wracking about positioning biopharma brands? I’d love to hear your war stories, and better yet, I would love to hear how you made it work!

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Mar4

Catch Us if You Can: Part 2

photo 2_m and CCo-authored by Maria Colicchio and Courtney Kober from Ogilvy CommonHealth Wellness Marketing – Parsippany, NJ

As you may have read in our first blog post, seen here, Millennials are taking the world by storm. We’re becoming a prevalent force and we’re shaking things up! Our behaviors and habits may be different from those of other generations, but we’re eager to contribute in a positive way—just give us a chance.

Read on to learn even more about the mystifying Millennial generation as well as to see how you can attend a panel of executives, marketers and media mavens discussing Navigating Today’s Multi-Generational Workplace, hosted at our very own Ogilvy & Mather Chocolate Factory in New York.

Health & Wellness

  • Healthy enough. In general, Millennials haven’t yet reached the lifestage where their health is affected by issues/conditions that older generations may be currently facing. As a result, we’re less likely to frequent our physician’s office and may only go if we really feel under the weather. Online diagnoses play a huge role in our normal life and are a typical pre-step to scheduling a doctor’s appointment. However, it’s understood that search results should be taken with a grain of salt, as there is a bombardment of mediocre health information on the Web. I cherish the doctor’s office that sends me appointment reminders via text and the ones that allow me to schedule appointments online.
  • Fitness information isn’t tailored for us. Fitness experts have been slow to adapt to the needs and demands of Millennials. We’re at an age where we’re not necessarily working out to address health-related issues—rather, we want to relieve stress and feel good about ourselves by staying active. It’s surprisingly difficult to find fitness information that is tailored to our needs.
  • We like social fitness. Fitness is more fun and competitive when done socially. Group classes, such as hot yoga or cycling, are on the rise, and Millennials love this. Even if you can’t get a group of friends in the same fitness studio, we’re working out “together” via apps that track our progress. When I go for a run, I sync up my Nike+ app and post my results to my social feeds. Or, I’ve tallied my workout minutes and calories burned via an app that lets me share with select friends. Seeing social feeds of friends’ workouts or attending a group workout class helps push me to do better!
  • When it comes to food, options are important. Millennials have a heightened awareness of the foods they eat. In response to the nation’s obesity epidemic, our culture is shifting its focus more and more toward health and fitness, and Millennials are demanding healthier food options. Now, don’t get me wrong, I’ll still eat pizza at 2 AM if the situation calls for it. But in general, we’re not interested in foods that have 26 ingredients that we can’t pronounce. We’re also more aware of how food affects our bodies and performance.  I know that if I’m starting to feel ill, there are certain types of foods I need to eat, or if I need to keep my energy levels high all day, I know what combination of foods would achieve that goal.

Social Interactions

  • Dating for a Millennial is totally different. It usually starts with long, drawn-out series of impersonal communications: Facebook messages, texts, or even emails. A “first date” means going out to a bar or maybe a party with groups of friends, and dates stay in that group format for a while.  Gone are the days when you receive a call and are invited out to a romantic dinner for a first date. But, for Millennials, this casual dating style works and we like it.
  • Travel. As a Millennial, I’m eager to see the world. International business trip? Yes! Please send me! Your sister wants you to visit her in SoCal and you want a travel companion? Sure!  While travel for my age group may be different due to limited free funds, I’m still eager to see new places and try new things and will try my best to make it work.
  • Communication. Millennials communicate with their friends and the world differently than previous generations. We’re more likely to send a text versus making a phone call. It’s also typical to have “digital friends,” who are close friends we may have never met. I’ve heard about this, though I don’t have digital friends myself. On any one of my social networking pages, I often post statuses that the average person may not understand—from a funny picture that serves as an inside joke, to a quote from a song or movie that explains a feeling at that moment.

Attitudes Toward Career

  • More optimism than experience. Even in the current economy, Millennials see a bright future ahead of them. And, while they may not be making the money they want right now, they’re confident that they will one day soon.
  • Pay your dues, rookie. A common misconception is that young professionals don’t take their work seriously, or that they lack a strong work ethic. However, nothing can be further from the truth. Rather, we just don’t necessarily trust in the traditional “corporate hierarchy.” We would much prefer approachable, accountable leadership and transparency in the workplace rather than blindly following a CEO title just because we’re told we’re supposed to.
  • Is profit the only thing that matters? Ninety-two percent of Millennials believe that business success should be measured by more than just the bottom line. Innovation and societal development are just as important.
  • Work hard, play harder. We’re a generation that fully embraces the mentality of working hard and playing harder. Millennials will work long hours, without lunch, to get their work done. So, at the end of the day we want to reward ourselves with a good time.

If you found this interesting and would like to learn more about Millennials, you should register for:

Talkin’ Bout My Generation:

Navigating Today’s Multi-Generational Workplace 

 Thursday, March 7, 2013

7:45 am—9:15 am

Register Now, Click Here

Topics will include:

  • How to manage relationships with everyone in the workplace: management, subordinates, and peers
  • How to navigate through Millennial stereotypes…and how can we improve perceptions?
  • How to manage (direct-report) Millennials
  • How to balance eagerness and passivity, both Millennial stereotypes

Moderated by:  Leslie Zaikis, Director of Brand Engagement, Levo League

Panelists will include:

  • Marie-Claire Barker, Global Chief Talent Officer at Ogilvy & Mather Worldwide
  • Aaron Harvey, Entrepreneur and Engagement Director, Ready, Set, Rocket
  • Nikki Nash, Marketing Manager, Consumer Campaigns, Intel
  • Alicesa Vonglukiat, Associate Director Human Resources, Hearst
  • Katharine Zaleski, Managing Editor, NOWTHISNEWS.COM (and former Washington Post Executive Director of Digital News)

 Where: Ogilvy & Mather, 636 11th Ave (between 46th and 47th streets)


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Feb26

Sleuthing for Clues: A Planner’s Story

SleuthingI am currently an associate rotating through Ogilvy Healthworld’s planning department. This month I have been tasked with working on an oncology brand in its mission to become the drug of choice for HCPs when prescribing patients with chronic myelogenous leukemia (CML) a first- or second-line treatment. As an agency, we must develop a bold new campaign that will differentiate the brand from its largest competitors.

But how do you even begin the process of developing a creative campaign? The answer starts with a key insight, and it’s the planner’s job to provide it.

During my rotation, I have learned that it is the planner’s responsibility to uncover key insights and turn them into a story that inspires, provokes, and connects. To find these insights, planners must look at factual research through the eyes of a storyteller. Can we find a fresh new perspective to highlight? Have we overlooked a key pain point or desire of HCPs that no one else is addressing? Is there a better way to tell the story? These are the kind of questions that planners need to ask themselves as they sift through pages and pages of data.

During my own search for insights, I teamed up with another planner to scour many reports and decks. Our intent was not only to learn more about the brand’s competitors, but also to strategize a way to differentiate it from the others. Through co-collaboration, the two of us turned stats and quotes into ideas. We then took these ideas and boiled them down in simplicity. From there, we were able to come up with 6 distinct insights that we felt were ready to inspire the creative team.

Here is a list of our initial rough ideas:

  • · Brand X gives you the power to put your best foot forward when treating CML.
  • · Brand X: confidence that you are setting a higher standard.
  • · Brand X provides confidence/certainty regardless of the scenario.
  • · Brand X: satisfaction/confidence that you are not settling for less.
  • · Brand X gets you to where you need to be faster.
  • · Brand X allows you to start strong for the best chance at success.

During our meeting, we deliberated on which ideas were best, and how to repurpose what survived. Planners must work in unison with creatives to develop a strong idea for the campaign. If a concept requires too much explanation, it is often eliminated. Keeping it simple is key, as it arms the creative team with a higher degree of clarity when developing an image.

At the end of our first meeting with one member of the creative team, we had one solid idea:

       Different patients, different risks, different challenges, one solution.

At the end of our second meeting with the creative and account teams, we had an additional idea we thought was executable:

       A faster response for a more positive conversation.

Before we can hand over the reins to the creative team, we need our client to pick between the two strategies. But before we can send the ideas to the clients, the planners have to provide the rationale—the why—behind the campaign strategy.

My fellow planner and I are currently back again in the decks and reports, pulling insights that support why these two ideas are valid for the brand as a basis for its new campaign. We will build a deck in the next 24 hours and send it off to the client by the end of the week.

Which campaign do you think they will choose?

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Feb20

Jump Into the Petri Dish

sxsw logo

What’s the proper armamentarium when it comes to healthcare marketing and digital?

Innovation reports? Transmedia projections? Paradigm framework event horizons? Phased plasma rifles in the 40-watt range?

All may play a role. But I put forward that the most important tool is a firm belief in a simple axiom:

“You don’t know what you don’t know.”

That’ll keep you humble. That’ll keep you honest. Most keen, that’ll keep you hungry. And there’s no better place to find out what you don’t know in digital—and be inspired by the new knowledge that comes with those revelations—than SXSW Interactive.

“SXSW”—South by Southwest, or simply “South by” to vets—is the biggest conference of its kind in the world. Held every March in Austin, Texas, this “geek spring break” is an active incubator for leading-edge concepts and emerging tech. Last year, 25,000+ programmers, educators, designers, bloggers, and influencers took part in 1,000+ presentations, meetups and workshops.

With a crazy variety of programming, SXSW has been called a “big picture analysis of the future.” And as tech entrepreneur Geoffrey Clapp notes, SXSW refreshingly provides a “healthy dose of technologists, futurists, and thinkers who don’t start the conversation with: ‘But the FDA will never let us do that!’”

That doesn’t mean pursuing a compelling trend in spite of regulatory concerns. Experience provides the proper filters and balance. But achieving the potential of our clients’ brands means being energized and active in this critical area.

How does this compare to your typical healthcare web conferences? Web consultant Ed Bennett calls out most of those events as “3 to 5 years behind the curve. At SXSW, I’m seeing 3 to 5 years out.” Me, I’ve always liked the angle of living in the future, challenged and exposed to new ways of keeping the neurons firing. Plus I dig the idea of owning a personal jetpack.

At Ogilvy CommonHealth Worldwide, digital—laptops, tablets, smartphones, websites, apps or whatzits yet to be conjured — is the critical cornerstone for our next-gen biz. That’s sympatico with the words of web strategist Jeremiah Owyang: “With engagement experiments everywhere you look, SXSW is a petri dish of social and interactive behaviors, a bellwether of what could be…” I was never much good at math—but even I can multiply those two thoughts to see there’s enormous potential in being in Austin in March.

That’s why we’ve committed to participating in this “serendipitous living lab.” There’s a deliberate chaos at work that fosters connections that weren’t expected. Our troops on the ground are there to forge new relationships with digital stakeholders, garnering dynamic insights into what’s next—and exploring ways that our pharma and healthcare partners can take advantage. This is where we can hammer and hone our expertise, test bold ideas, and share thought leadership to the health and wellness discussions rising up at South by.

As evidence of that: SXSW’s highly competitive panel selection process picked not just one, but two of our presentations to be featured sessions at the 2013 show: Digital Primitives—The Anthropology of Social, by Brad Davidson and Rob Malouf; and Information Overload & Health Decisions, hosted by Joe Gattuso and John Nosta. Watch this space: they will be sharing details on these very interesting conversations in the weeks leading up to SXSW.

This isn’t an event for every agency. The buzz isn’t always accurate. The noise level can be overwhelming. Up against that, some marketers may conclude that the comfort zone of business-as-usual has an easy, “We’ve got this!” appeal. Until that buffer erodes—quickly—and hanging back becomes left behind.

That’s not a position we’ve ever been willing to take. That’s what makes our investment in SXSW so worth it. To learn what we don’t know. To debate possibilities. To level up. To make certain our contribution to each client’s business features the right piece of the future.

If your calendar doesn’t feature SXSW Interactive this year, don’t feel left out. We will be glad to catch you up—in person, or via WebEx. More than a recap, we can also make this about identifying opportunities for your company and brand at the 2014 show. Let me know and we’ll set it up.

And if you do find yourself in Austin between March 8th and 12th, shoot me a note, text or tweet. I can always use a good collaborator on getting that jetpack fired up.

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