May14

Is There Good Karma in Advertising?

buddhaSo much of what we do throughout our careers is interesting…but is it inspiring? Well, we found out recently when the knowledge and information we’ve been exposed to through client work helped me and my wife conceive of and create something entirely new and unexpected. Using the skills we’ve honed while working at ad agencies, my wife and I recently came up with the idea for an iPhone app that aims to improve the world by promoting small changes in daily actions. Basically, we asked the question: what can we do using our advertising knowledge to help make the world a better place? That was the question. “Karmasation” was the answer.

Karmasation, the app we’ve created, is what we somewhat jokingly call an anti-social network. People can post their actions, thoughts, and experiences anonymously and get feedback about whether they deserve good or bad karma. Because users maintain anonymity within Karmasation, they can post honestly. They aren’t speaking to people who know them through various social interactions (as they would on Facebook and Twitter), they’re just speaking to a community of people. Human to human.

The tie-in to social networks, though, comes into play with the idea of gamification, a subject about which we’ve frequently engaged our respective clients. As users participate in Karmasation, they accrue a Karma Profile. Users can simply compete against themselves, or they can share their profiles, posts, and results with Facebook and Twitter to create somewhat of a competition to see who can earn the best karma.

So what type of advertising knowledge were we able to apply while creating the app? And how did that learning continue with Karmasation?
1) The Devil is in the Digital Design. As we’ve worked on different digital platforms for our clients, we’ve learned a bit about clean design and user interaction. Combining that knowledge with being iPhone users ourselves, we had an idea of what would work within the iPhone platform. Are we still learning? Of course! But through our work on our app, we’ve gained a broader understanding of user interaction. We now have a better handle on how users might prefer digital platforms to react and function—not just from an art or copy perspective—but from an overall experience.

2) Bravo for Beta Testing. Again, with the digital platforms we’ve worked on comes testing. The first time my wife worked on a digital presentation, her project manager told her to try and “break it.” And “break it” we did, because before putting an app out there you want to make sure you’ve covered every scenario—not just how you’d use it but also how anyone else might. Because our app has more possible combinations of actions than other projects we’ve worked on, we’ve learned the importance of testing in a systematic way with a greater attention to detail. We also found that as we progressed through the rounds of beta testing, we learned ways to better communicate issues we were finding with our developers. Clear communication between team members who understand different aspects of a project is crucial to getting any problems fixed.

3) The Process of Promotion. The obvious one since we’re in advertising. But this time, we are both the agency and the client. Deciding on your own strategy can sometimes be difficult, and as a result, we now have an added sense of respect for our clients. We continue to work daily to find ways to better promote our app so that more people can know, use and enjoy it.

As we continue with Karmasation and our jobs in advertising, we’ve learned from each experience and have already seen how we can apply our learnings from one circumstance to the other. Like karma, what comes around goes around. And in this case, we’d call it good karma!

 

 

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Mar18

SXSW 2013: Bad Behavior – the Saga of SXSW

sxsw logoAs you act, so you become

Health and digital health are emerging themes at this year’s SXSW.  The chatter is robust, the personalities many, and the health and fitness devices ubiquitous.  The behavior is also legendary.  One notable tweet was: “SXSW is a fountain of knowledge where all go to drink!”  And while this is partly true, it’s the behavior that really got my attention this year—but not what you think.

My observations were around health behavior as it relates to the digital health movement that is taking hold at SXSW.  The “device” was clearly embraced by the attendees.  From higi to dosIQ, the technological mechanics and theories seem to be in place to transform your smartphone to a wellness device that’s going to save your life.  At least, that’s the desired impact.  But it all seems to hinge on this huge leap of faith—will people really do it?

I’m not sure.

Communication must empower innovation

The success of digital health is a function of both technology and a story well told.  We all know about the Higgs particle.  It’s the biggest discovery in physics in the last 100 years.  Some even call it the “God Particle.”  But I challenge anyone to provide a brief description of any aspect of this innovative discovery.  Simply put, there’s a disconnect between the discovery and the relevance.  Similarly, I’m afraid that the mishmash of health devices has become more of a novelty than a true innovation.  And while CERN, the lab that discovered the Higgs particle, continues to receive praise, so do the likes of device manufacturers such as Scanadu, Misfit Wearables, and Fitbit.

Understanding the nature of the health dialogue and how it impacts outcomes is an essential part of the digital health journey.  The complicated discussion of disease is already largely broken in the physician’s office.  And adding to this complexity is the “sell” of digital health.  And conversely, the hectic and often confused lifestyle of a patient (I’m not talking about the fitness freak, where adoption is much simpler) doesn’t bode well for engagement and learning.

So, maybe we need to add a few more presentations at next year’s SXSW around driving the correct behavior when it comes to digital health.  The technology side of the equation seems to be coming together, but the human side is still a bit unclear.  “Build it and they will come” doesn’t always apply to health.  And digital health is no exception, regardless of how cool or sexy.

Check out OCHWW’s other SXSW 2013 blog posts:

SXSW 2013: Small Data in a World of Big Data

SXSW 2013: How Zombies Are Helping Us Get Fit

SXSW 2013: BIG Data and Personal Technology at SXSW

SXSW 2013: The Mobile Healthcare Revolution

SWSW 2013: Empty Information Calories

 

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Mar12

SXSW 2013: The Mobile Healthcare Revolution

Fitness+AppMobile has come to healthcare, and in a big way. From digital healthcare products that created a buzz at CES in January to innovative new fitness apps on display at SXSW this week, it’s clear to see that mobile technology will change the way we manage our health. But it also has the potential to revolutionize healthcare globally.

mHealth apps have the potential to improve patients’ quality of life while at the same time reducing healthcare costs. Remote monitoring of patients will reduce the need for face-to-face consultations, saving patients time and money. Electronic health records (EHRs) save on administrative costs for practices and hospitals. Mobile technology can also help save lives in situations where typically nothing can be done. For instance, a mobile heart monitor allowed a doctor to diagnose heart conditions in passengers in-flight on two separate occasions over the past two years–http://bit.ly/WOFeFt. In one case, he diagnosed the passenger as having a heart attack, which led to the pilot making an emergency landing so the passenger could receive treatment.

While a lot of mHealth focuses on such advanced apps and technologies, simple SMS messages can have a great impact on healthcare as well. SMS appointment reminders can reduce the incidence of missed appointments, while text reminders can increase compliance for patients undergoing treatment for chronic conditions.

TxtAlert, an open source project developed by Praekelt Foundation, has exclusively been used for over two years to send antiretroviral treatment reminders to patients in South Africa. According to a report from GSMA and PricewaterhouseCoopers, the success has been resounding with missed appointment rates declining from 27% to 4%. Additionally, SIMpill, a medication management system that detects noncompliance with medication regimens, uses SMS reminders. Results showed 94% compliance in a tuberculosis trial and a 92% cure rate.

Increased compliance and cure rates coupled with lower costs and less hassle for patients is a perfect recipe for patients and healthcare providers alike to adopt mobile solutions in healthcare. This mobile healthcare revolution has the potential to lead to a much higher quality of life for people the world over.

Check out OCHWW’s other SXSW 2013 blog posts:

SXSW 2013: Small Data in a World of Big Data

SXSW 2013: How Zombies Are Helping Us Get Fit

SXSW 2013: BIG Data and Personal Technology at SXSW

SXSW 2013: Bad Behavior – the Saga of SXSW

SXSW 2013: Empty Information Calories

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Feb15

Catch Us if You Can: Part 1

photo 3Co-authored by Maria Colicchio and Courtney Kober from Ogilvy CommonHealth Wellness Marketing – Parsippany, NJ

A stereotypical image that normally comes to mind when someone mentions “Millennials” or “Gen Y” is a young adult (born after 1980) who is up to their ears in debt from student loans; either unemployed, lazy or working a part-time job that doesn’t utilize their expensive college degree; spends most of their time distracted online or on their phone; lives in their parents’ basement; plays video games; and is delaying both marriage and buying their first home.

Now, we’re not going to lie….this is true for a select few Millennials, but let us tell you how it really is– you may think you know Millennials, but trust us, you don’t.  Read on if you’d like to learn more.

Technology

  • I’m plugged in at all times. And by plugged in, I mean I’m connected to a multitude of Internet-enabled devices, and usually using 2 or 3 screens at the same time: my work PC, my personal MacBook®, an iPhone®, an iPad®, or my Kindle®. Not to mention I can access YouTube, among other things, via my Internet-enabled TV. This connectivity satisfied a need for instant gratification and I’ve grown up with this ability to multitask. My parents might ask how I’m able to focus on a TV show and surf the Web, but it’s just engrained in me.
  • My life is online. And it doesn’t creep me out. But, just because my life is online doesn’t mean I’ll grant the world access to it. I have layers of privacy settings in place so that specific groups of people can see specific parts of my online life. If I’ve chosen to share with you, you can find albums from my graduation, to social gatherings, to my wedding online.
  • I don’t have a landline in my house. I had one briefly as part of a 3-for deal, but ditched it when I moved. If I have to provide contact information for, say, a loyalty program, I have an arsenal of fake phone numbers to give out. I maintain a similar level of privacy with email. I have multiple levels of junk email accounts, and rarely give out my primary email – which I use to Gchat, Google hangout, or email close friends and family.

Money & Managing It

  • Are Millennials struggling? While there’s certainly a significant group of young people who are stressed financially, there are also plenty of affluent young professionals who have accumulated a nice net worth. Now, if you ask Baby Boomers, they will tell you that young people often spend their money without thinking about the long-term implications and buy “silly” items like the latest gadgets and shoes that cost only God knows how much!?! But, the reality is 8 in 10 Millennials save a third (32 percent) of their monthly income.
  • Budgeting. Here’s a little secret I’ll let you in on: Millennials like to manage a budget via credit/debit card because it’s easier and everything is trackable through online banking or apps. Plus, nobody carries that much cash on them anymore.
  • I’ll admit it, I don’t know everything. So, I haven’t completely figured out how this whole personal finance thing really works. But I do take full advantage of the free financial tools available–my personal favorite is Mint.com. The question is whether other Millennials have the willpower to take control over their financial situations, and I happen to think we do.

Purchasing

  • I don’t need to touch the items that I buy. Contrary to other generations, I don’t feel the need to touch or try out things that I buy. I’m more than happy to make a purchase online and am more likely to trust the recommendation of strangers, as opposed to my friends. I’m comfortable ordering food, clothing, or homeware from an online merchant, as long as they have a good return policy.
  • I love a good deal. But, doesn’t everybody? The difference between my generation and others is the way we find deals. I research pricing in depth–combing several sites for cost comparisons and cross-checking against product reviews. If I’m at home, I’ve got several browser windows open, checking a variety of factors before settling into a purchase. Or, if I’m at the mall, I’ll trek between several stores to find the best deal. You can bet I’ve also scanned a potential item into my phone to research prices, see if better deals exist online (coupon codes!) or if there are any major negative reviews.
  • Food shopping is a breeze. As a Millennial, I’ve become accustomed to quick food shopping. My grocery list is saved in an app that categorizes food by aisle, making it easy to maneuver around the store without trekking back and forth between aisles. With handheld (or even mobile device) scanning, I scan and bag as I go, which means I don’t have to ever wait in line at the checkout. If I’m in a jam, I can even quickly send the grocery list that I’ve saved in-app to my store, and they’ll deliver the groceries to my door.
  • Don’t ignore me. Millennials have the largest potential for spending–over $200 billion in spending power, according to Kelton Research. So, while I do like to be thrifty, if I set my mind to it, I can absolutely purchase large or luxury items.

Stay tuned for Catch Us if You Can: Part 2

Other great articles on Millennials to check out:

MacBook, iPhone, and iPad are registered trademarks of Apple, Inc. Kindle is a trademark of Amazon.com, Inc. or its affiliates.

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Jan18

Consumer Electronics Show 2013 (4 of 4): The Car as a Platform

Connected-CarThis year’s Consumer Electronics Show (CES) has seen the maturation of a relatively new category of hardware and software integration: the connected car. Our cars are quickly becoming platforms the same way our computers and tablets are.

Smartphones have introduced us to “app culture.” We are quickly adjusting to including these small tools into our daily lives. We tweet, chat, take photos, share experiences, look up information, journal our health, and photograph and deposit checks.

For the last few years Ford, BMW, and Toyota have been working on integrated solutions that bring app technology to our car’s console. These systems, often referred to as “embedded,” are bridging our connected digital world with the somewhat sequestered automotive one.

What does a connected car do for a driver? The more straightforward applications include: entertainment from your cloud-based library and streaming services, and location-based services that present your favorite foods at key times or special coupon offers as you run your weekly errands. These are low-hanging fruit for app developers.

The application program interfaces (APIs) released at this year’s CES offer developers access to systems within the car: environmental conditions, braking and acceleration information, climate control status. All of these are useful information if we are keeping our drivers and their passengers safe. Inconsistent acceleration and braking may be signs of an alertness issue or, if a patient is recovering from cardiac complications, signs of a heart attack.

For a diabetic patient or family member, access to blood sugar status can help families remain proactive in their health. With an API like the one that Ford announced for their SYNC software, patients using an insulin pump can be alerted to changes without being distracted from their driving. This same technology can help monitor time behind the wheel without stopping and encourage an appropriate break from a long road trip.

Patients who have implanted defibrillators can also benefit from communication between the car and patient. In the event that such a device is triggered, the car can be brought to a stop or perhaps even “driven” to safety.

The “Internet of things” has become the vernacular for devices, like our cars, that communicate with the devices around them. Automotive manufacturers that are releasing their APIs are not only ahead of the curve, but are also extending their value to consumers and the public at large.

What it means to pharma

As devices like our phones and cars become aware of one another and their owners, there will be an increasing focus on how our personal behavior can be used to improve our lives. Healthcare (and personal health) is quickly becoming the focus of many new innovations. Our calories are being counted, our walks cached and calculated. All of this data can now be used to create profiles and predict outcomes that result from good and bad behaviors.

Pharma will have a difficult time accessing people’s personal data, but being able to help physicians and healthcare professionals interpret and find insight from this data will be an easy pathway to improved wellness and superior outcomes.

Keep an eye out for the first round of apps and programs that begin to combine data using APIs and help tailor services to those healthy and ill. Sooner than later, our devices and electronics will be advising us to have a hot cup of soup to ward off the sniffles.

Next steps

There is no reason to sit idly by while the revolution of connectivity happens at CES and in the coming year. The benefit to APIs is the creation of an accessible platform developers can leverage to quickly and easily get projects off the ground and into market.

Reach out to your agency, internal teams, and technical experts and see what they’re excited about. Challenge these teams to think about and build solutions that can work with your patients and customers. We have an entire team of experts who are excited to share their ideas and vision with you and your entire team.

CES 2013 Series:

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Jan18

Consumer Electronics Show 2013 (3 of 4): What the Slew of New Tablets and eReaders Means for Pharma

Tablets-and-eReadersAs the Consumer Electronics Show (CES) ramped up, I’d sneak peeks on my iPhone to get the latest news. During the show, I’d read longer articles and reviews on my iPad. At home, I flopped on the couch and immersed myself on the iPad Mini.

So, yeah, three things: First, I am an Apple fanboy. Second, I love my tablets. Third, I also have a Kindle Paperwhite.

CES 2013 featured a flurry of new tablets and ereaders. At least some of the companies competing in this space are smart (not all of them), but all of them recognize the inevitable future of tablets and ereaders.

A year ago, I would have shared a statistic that validated the rise of ereaders and tablets. It would have justified the price or proved that more people were buying these things. This year, few people doubt that ereaders will become the medium of choice for many, if not most, of the nation. From the Kindle to the Nook to the iPad to the Galaxy, digital book readers are getting less expensive and more powerful. Sales of ebooks and e-magazines are booming.

What it means for pharma

A few years ago, the pharma industry was trying to understand what social media meant for healthcare communications. We struggled with blog monitoring, social media communities, and even open message boards. The learnings from those early explorations have defined much of what we do today.

Before that, it was the web. We tried to use this exploding channel for patient, caregiver, and healthcare professional communications. Again, trial and error taught us what works, what doesn’t, and how far we could push the envelope. It was a learning process, but we got there together (even if sometimes we were competing with each other).

Now many clients are taking a digital-first approach to marketing and communications. They understand that almost all of their targets have access to the web.

But the rise of ereaders and tablets has created a new challenge for our industry. We’re advocating—and in certain cases pioneering—responsive-design strategies. Clients recognize the value (and savings) of creating channel-agnostic content that adapts to devices, platforms, and channels. It just makes sense.

If you’re a brand already using responsive design, then the influx of shiny new mobile devices, tablets, and ereaders announced at CES simply means you need to test on new platforms. If you’ve only designed for the desktop, well then it probably means that your message and design will be breaking on even more platforms. Not good.

What to do next

In a few weeks, the dust will settle from CES 2013. We’ll have a better idea of which mobile devices will actually ship and which were just vaporware and prototypes. You’ll want to have at least two or three of the most promising, buzzed-about devices that actually ship.

Test your sites on all of these new platforms. Review how your message displays on these new screens. If your patients, caregivers, and doctors are using them to read your message, you need to know what their experience is like. Hold the device and pretend to be your target user.

If you’re not using a content strategy that includes responsive design, you should meet with your team to discuss your options. If you are, congratulations—now go test your messages on these new devices.

If you are a client (or want to be), give us a call to learn about the newest devices as they become available. We get most of these new devices, and we can show you how we build and test your sites. Or you can come by to play with them yourself.

Our industry can no longer be multiple years behind popular technology and new devices. Our target users include patients, caregivers, and healthcare professionals…and many of them are already using this new technology. If you care about your message reaching your target user, then you need to know exactly what they will see when it reaches them.

Patient-compliance and education programs shifted to the web years ago. Unfortunately, those experiences don’t always deliver the right experience on a tablet or smartphone. If your patients and caregivers use tablets already, then you should be building experiences that reflect this (not so new) channel.

From the diabetic with dietary needs to the parent of an epileptic child, mobile health tools can be essential to prescription compliance. Pill-plus programs must deliver an excellent experience that integrates into the lives of patients, since tablets and smartphones are becoming an extension of everyone’s lives. The first step is recognizing that this technology is here to stay.

CES 2013 is a good excuse to bring up the topic of content strategy and responsive design to your internal stakeholders and agency partners. Schedule a meeting to get the conversation started.

It’s timely, relevant, and (if you think about it) will probably be received on a tablet device or smartphone.

CES 2013 Series:

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Jan18

Consumer Electronics Show 2013 (2 of 4): Digital Healthcare Goes from Geek to Chic

HAPIforkDigital healthcare has finally gone mainstream, as evidenced by the speaker presentations and products that created a buzz at the Consumer Electronics Show (CES) last week in Las Vegas. Long known as a tech geek paradise, CES showcases the latest and greatest in cutting-edge consumer electronics.

A keynote presentation, given by Verizon CEO Lowell McAdam, focused on the benefit that the use of IT in healthcare can bring to people worldwide. “…[W]hat makes this a transformational moment is the barriers to innovation in the industry are coming down,” he said.

Illustrating that point, the competition in the health tech products field is being ignited by a convergence of more-affordable sensor technology and heightened consumer demand driven by increasing healthcare costs. Additionally, the wearable device market is expected to reach $1.5 billion by 2014, with a rapid growth in sensors, components, and system integration, according to a report published last fall by Juniper Research.

Healthcare was embedded into CES with the second annual Digital Health Summit, featuring such high-profile speakers as Dr. Sanjay Gupta, Dr. Mehmet Oz, Dr. Reed Tuckson, and Dr. Otis Brawley. With such nationally recognized thought leaders participating in CES, the message of technology in healthcare was elevated even further. Similarly, the super session was headlined by Arianna Huffington and Deepak Chopra, who discussed devices that let us monitor everything from our stress levels to genetic sequences.

But the real stars of CES were the many health-related products that were launched. Among the products was an array of wristbands, belts, and other sensor-enabled wearable devices to monitor one’s lifestyle and fitness level. In the FitnessTech zone, more than 220 companies were on display, a 25% increase over last year. Below are the top five health-related products of the show.

Buzzworthy products

What better way to get people interested in taking care of their health than leveraging the ubiquitous smartphone that most people can’t seem to live without? Using smartphones and tablets, apps can now process personal healthcare data in real time, providing feedback and instant gratification that will spur users to stay on the right track.

The Fitbit Flex is a wristband that tracks activity and sleep patterns and syncs with a smartphone app to show you how active your lifestyle is. It syncs with an Android (Samsung Galaxy S III or Note II) device or iPhone via Bluetooth and uploads the data to an app as well as to an online profile. The band can measure how many steps you’ve taken, calories burned, and quality and amount of sleep. Four LED lights on the band show you how far along you are toward meeting that day’s goals. It will also gently buzz to wake you in the morning.

The biometric device Spree measures your temperature, tracks your movement, and monitors your heart rate. The device then streams that information to an iOS or Android app you can use to help you enhance your body’s performance. This information, along with data on distance traveled, speed, time, and calories burned, is then transformed into graphs to track progress.

Taking it one step further, GeoPalz incorporated gamification into getting fit, appealing to the younger generation. The ibitz PowerKey for kids connects to any Bluetooth-ready smartphone and uses a pedometer to track activity. This physical activity is then converted into “keys,” which unlock rewards, such as games, apps, shows, and custom prizes. There’s also an in-app GeoBotz character, which needs healthy food, exercise, and plenty of water to stay fit, mirroring the child’s health.

In addition to smartphone-leveraged devices, stand-alone electronic health-related gadgets also burst onto the scene.

Some of the biggest buzz in digital healthcare out of CES surrounded the HAPIfork, an electronic fork that helps you monitor and track your eating habits. It also alerts you with the help of indicator lights when you are eating too fast.  The data that it collects is uploaded via USB to an online dashboard to track your progress. The HAPIfork also comes with the HAPILABS app plus a coaching program to help improve your eating behavior.

In a much larger form factor, HealthSpot launched a cutting-edge telehealth system that provides high-quality medical diagnostic technology to patients anytime, anywhere. HealthSpot Station is a walk-in kiosk that will be located in everyday locations like pharmacies and grocery stores for patient diagnosis and medical treatment. Not only was this product launched at CES—showcasing the future of telemedicine—the healthcare kiosk was hand-picked by CEA (the organizing association for CES) for a premium location between two of the main exhibit halls. That location maximized foot traffic by the kiosk and increased the chatter surrounding digital in healthcare.

Looking to the future

With the decreasing costs of sensors and increasing interest in convenient ways to stay healthy, the digital healthcare market is sure to skyrocket in the future. Super-cool apps and wearable devices will continue to become daily staples in our lives. Could stillsuits be far behind?

CES 2013 Series:

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Oct5

Run Away With Me

The other day I sat in the pub after work. I’d left my keys on the kitchen table that morning and I was locked out. It seemed the sensible thing to go for a pint and read my book until my partner returned home from the office. Absently flicking through my personal emails whilst taking the first sip of my drink, I was suddenly struck by an admonishing subject line: How was your run today? 

Of course, I remembered, I was supposed to have run 8 km that day. Sadly, however, my running gear was ensconced somewhere in the recesses of my locked abode. And, after all, I’d started drinking now; why, I’d even managed to gulp down half the pint whilst considering the exercise in which I was now supposed to be partaking.

A few weeks ago, on this very blog, I took a pledge. I declared that I would road-test consumer health apps to investigate the ingredients required to make them successful, and to see if they ultimately made me a fitter, happier person. As a first step, I decided to test running apps. Whilst not exactly Usain Bolt, I have been known to go for a run around the park on a sunny morning. And, in what can only be described as a moment of insanity, I recently signed up to take part in a half-marathon with some seasoned runners from the Ogilvy Digital Health team. So it was with a modicum of verve and determination that I downloaded the Nike+ and MyAsics apps from the Apple Store.

Nike+

The Nike+ app is possibly the most expensive app I have ever downloaded. This is because, as well as the actual download, you also need to purchase a small pedometer device, which fits into a pouch that is threaded through your shoelaces. The app allows you to pre-program runs based on a variety of goals such as time, distance or how many calories you wish to burn. Whilst running you can listen to music on your iPhone, in the safe knowledge that at a simple touch of a button a cheery automated voice will tell you your current speed, distance, and how many darned miles you’ve got left to go.

It’s a simple concept, but surprisingly effective. In days of yore, I would probably have attempted some overblown exercise involving maps and bits of string in order to work out a route for my run, and my two measurements of speed would have been the substantially less empirical: “slow” and “too fast, time to go home.” In this sense, Nike+ works in exactly the way a successful health app should: it does a bunch of the seemingly hard work for you so that you can concentrate on the real hard work that is the task in hand. It even has a feature that allows users to pick a motivational song that they can access with one click should they be flagging before they reach the finish line. I would tell you what my song is, but I fear it will lose its emotional power when you laugh in my face.

Over the past few weeks I have discovered that I can run a lot farther, and maybe even faster, with the knowledge that the app will inform me when I’m nearing my goal. Having said that, I have fallen firmly out of love with the cheery automated voice. The other day I am sure I noticed a malicious hint to her otherwise anodyne tone as she informed me I’d only reached the halfway point. It’s now got so bad that we’re not talking; or rather, I switched her off. But it’s ok, because I can just look at the screen for an update on my progress. I’ll let her back into my life when I’m ready.

MyAsics

The other running app that I downloaded, MyAsics, was free of charge. This app is linked to a website, myasics.co.uk, which you have to sign-up to in advance. The site allows you to develop a training plan based on your age, weight and previous running experience. In this sense it has been ideal for my half-marathon training. Once you have plugged in your details and downloaded the app, you get calendar reminders, emails, and a facility to map your runs by GPS.

In a perfect world I would be happy to declare that this app is the best thing to happen to me since Dynasty became available on DVD (only recently in the UK, in case you’re wondering).  However, as useful as it is to have a tailor-made running plan, it’s not worth the guilt you feel when you miss a run. Cue a barrage of push notifications, and passive-aggressive emails of the variety that hit me as I innocently sipped a beer in my local pub. Well I say guilt; that’s not what it feels like at first. Something crops up at work, or it’s a best friend’s birthday, and when the message pops up I think, oh well, I would be out running but I’m doing something ultimately more important. Then come the occasions when I have already got home, slipped on something more comfortable and snuggled under a blanket in front of some quality Joan Collins, when my phone angrily beeps with the now ubiquitous reminder: How was your run today?

There is so much I now hate about that question, notwithstanding the fact that generally I haven’t actually run that day. The way it rears its ugly head at approximately 1900 hours suggests it is fully aware that if you haven’t slugged your sorry ass out on the running track by that hour, there are still at least three precious hours open to you before the gym closes. That’s when I start to feel guilty, and this is a dangerous place to be because after guilt comes stubborn resistance. Namely, ”No, I haven’t been for a run today, and nor am I going to go for a run today, because I’m not going to let a pesky phone app rule my life.”

You’ve probably caught my drift by now: I’m not massively keen on the MyAsics app. The attributes that made the Nike+ app so successful, that allowed you to concentrate on the task at hand, were not present here. Instead the app, which should have me in fantastic shape by now, is like an old nag that I can’t wait to delete from my life.

The Verdict

When we create consumer health apps, it is important to remember that they should complement people’s lifestyles rather than complicating them. I’m never going to be the most dedicated exercise freak, so the Nike+ app worked perfectly for me as it allowed me to run as and when I wanted. With this level of control, I was more likely to run farther, longer and faster. Even if I decided to halt a run early, I could collect data on my performance without fear of chastisement. Through putting the user in the driving seat, Nike has created a positive, empowering app that encourages consumers to make positive changes to their lifestyle.

Whether we’re building apps for running, or to remind people when to take their medication, it’s never good to be chiding or annoying because sooner or later people will want to rebel, and it’s a whole lot easier to delete an app than it is to run for 10 miles without stopping.

Next time, I attempt to overhaul my diet….

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Also posted in behavior change, Digital, Efficacy, Great Ideas, Health & Wellness, Healthcare Communications, Technology | Tagged , , , , , | 2 Responses
Aug23

Speed That Belies Size

The interwebs sparks all sorts of great stories. Cat videos are awesome. Only boutique agencies “get” digital. And big agencies are only good for bloat.

We can all agree on the first. The latter two—well, as “Mortal Kombat” used to kick off its matches: Fight! Which is not to say there aren’t odd days in the quagmire week where machinery gets in the way. But more often, the potential of having a great many top folk in one place is its own advantage.

Rapid response can be assembled in short order. Properly motivated and target-focused, this is a critical mass of strategy, planning, creative, coders, UX, and more that can more than handle itself in the ring. And as in all good moments of fission, that time to reaction can really cook.

Just this last week the mobile group put together a 2-day hackathon. Thirty or so pros, many meeting for the first time, split into 5 teams across an equal number of brands.

Two days to learn about multiple capabilities in a new software development kit (SDK) from a leading telecomm vendor; conjure that fresh knowledge into a mobile app concept; push pixels and punch words to fit an appropriate number of screens, menus and assets; and program it out into a working prototype that had to impress a showcase session at the end of the second day.

Every group delivered sit-up-and-take-notice work. The results were a wowza gathering of mobile goodness across luxury and consumer packaged goods, financial and communication services—and from our corner, healthcare adherence.

Building on the tools offered by the SDK, the Ogilvy CommonHealth Worldwide team concepted an app that tracks a person’s pattern of behavior, uses location to assess health-positive and health-negative activities, and then provides the right level/tone of support to make sure they’re properly managing their condition through treatment.

These weren’t blue sky exercises. They are real apps, based on real insights, and they will be leveraged for real next steps with their respective brands.

Not bad for 16 hours. And more common than “big agency” is often credited with. Edgy and current is critical to digital thinking. But that’s not the sole province of “small & scrappy.” Mass can equal more talent, more discipline, more expertise and experience to kick into gear and kick it up a notch. On your next journey into digital, consider all your options.

But whatever else—trust me on the cat vids.

Also posted in adherence, agency life, behavior change, Creativity, Design, Digital, Efficacy, Great Ideas, Health & Wellness, Healthcare Communications, Marketing, Strategy, Technology | Tagged , , , , , , , , , , | Leave a comment
Aug14

Mobile Health—Three Technology Challenges

Do you have an iPhone? Great, me too. Now, on the count of three, we’ll both drop our iPhones into a pail of water.

Ready? One, two… Wait, what’s the hesitation? I don’t see you taking the plunge with me.

And this underscores one of the big problems with our inevitable future with electronic health records (EHRs): our mobile devices just aren’t up to the task. In fact, if you stop and think about it, we’re really expecting an awful lot from these little technological marvels.

In addition to this shortcoming with hardware, there are potential problems with the EHR networks and the challenges of sharing secure data. Even if this is all addressed with regularly updated software, we still have to think about our creaky, inconsistent energy infrastructure.

I’m actually quite excited about EHRs, since they represent a leap forward in the way patients are diagnosed and treated. That’s why I hope there are serious efforts to address a few key challenges associated with the rapid uptake of EHRs.

Tough Mobile Devices

 The dare to drop your iPhone into water seems silly, but it highlights the inherent weakness of the device. Despite having a (relatively) tough exterior, the iPhone and most Android devices are not exactly waterproof.

We, as humans, are fairly water-resistant. It’s a nice design perk that allows us to swim, dash through the rain, and spill coffee on ourselves. (None of this is recommended with your iPhone.)

In many cases, we’re pretty tough on our bodies. From sports to everyday life, our bodies are pretty resilient. We get banged up, patched up, and do it all over again. Through much of this full-contact life, we’re carrying delicate computers, often wrapped in some kind of third-party case. It’s like Bubble Wrap around a china doll: bulky, unattractive, and definitely not part of the original design.

Our smartphones will become more powerful and more integrated into our health lives. From heart monitors to blood glucose tests, smartphones are becoming essential health devices.

Manufacturers will need to consider ways of making more durable devices, not just pretty things that run great in the lab. Someone’s life may literally depend on it.

Few manufacturers make tough smartphones, but hopefully more are on the way. We already have tough wristwatches, tough cameras, and some very tough cars. If we’re going to tote our health information on these devices, we’re going to need a device that actually works if you get injured around water.

That leads to the next issue to consider:

Proprietary EHR Format

Does anyone know what EHR my local hospital uses? If so, let me know—I’d like to install the right app on my smartphone.

Actually there are two regional hospitals. I sure hope that they use the exact same system, although I doubt it. Does that mean I need to download two apps and enter vital health information twice?

If you are injured and need access to your health records, you can quickly scroll through your apps and find what you need. But in a different scenario, you may be unable to work your password-protected device. What happens? How do medical professionals get to essential health information?

In an emergency, EMTs might check for a medical alert bracelet or necklace, but beyond that they’re going to be looking for your wallet. Yes, that low-tech leather thing in your pocket, which contains your driver’s license and health insurance card.

To my knowledge, there’s no universal health dock for emergency rooms and EMTs. They can’t just take your iPhone and access your personal health apps. Your mobile EHR is only useful if it is accessible.

Right now, we’re in a fragmented marketplace where there are lots of major solutions vying for the dominant position. Until we have an accepted standard that everyone adopts, we’re going to be living in a world where your wallet contains the most high-tech information about your health.

Which leads us to the third issue to consider…

Fragile Computing Cloud

People love to read scary fiction. Zombies and vampires stories are more popular than ever.

Know what’s really scary? Try reading the book One Second After by William R. Forstchen. It’s a book that paints a terrifyingly realistic world after an electromagnetic pulse.

In the book, the US is hit by a terrorist attack that leaves us without electricity. We are more reliant on electricity than we realize, and the story details our decline into chaos and anarchy.

In the past, doctors could work with handwritten patient records if the electricity failed. But as we all know, many of those records are moving into the cloud.

While many experts debate the security of the cloud, few are talking about the very basic challenge of electricity. With no power, there’s no way to download patient records. And with no physical backup, doctors may find themselves with precious little information about the patients they need to treat. Even if a hospital has generators as backup, that still doesn’t solve the problem of Internet access if the rest of the grid is incapacitated.

Doctors and pharmacists use electronic devices for dosing, contraindications, and diagnosis. Knocking out the power grid or disabling one of these clouds could have a devastating effect on the way a doctor treats a patient.

The Good News

There is good news in all of this. Smart entrepreneurs undoubtedly see these opportunities as well.

Over the past few years, we’ve seen a massive growth in tough cameras. If these cameras continue to be popular, manufacturers may see a market for more durable smartphones. They are missing some profit opportunities, which are being addressed by aftermarket cases.

And with EHRs becoming part of modern medicine, we’ll begin to see some synergy between professional and patient apps. As an industry, we’ve done a pretty good job with application programming interfaces (APIs) that allow for secure connections. It would make sense to bridge the gap between personal health records on a smartphone and hospital computer systems. Information about your health conditions, allergies, and current treatments could help save your life.

The big challenge may be something that happens at a government level. The average citizen has no influence over the security and backup of our electricity grid. We also have no real input about how much of our information will be migrated digitally to the cloud. These are questions that are answered by government and utility companies. This can be good or bad news, depending on how you frame the challenge.

Looking forward, there are good reasons to be excited about mobile health. Our devices are becoming more powerful, the software is smarter, and the EHRs are poised to make a positive impact on healthcare.

Just don’t drop your smartphone in water and everything will be fine.

Also posted in adherence, Branding, Great Ideas, Health & Wellness, Healthcare Communications, Marketing, Multi Channel Marketing, Patient Communications, Physician Communications, Technology | Tagged , , , , , , , , , , | Leave a comment