Mar15

Expanding Universe: Centers of Excellence

Expanding UniverseThe success of most pharmaceutical products and medical devices is in part based on the expertise of learned physicians in designing and conducting clinical trials, interpretation of data from these trials, and eventually in educating healthcare providers. Historically, these esteemed physicians are the most recognized names at the highest-ranked medical schools and affiliated teaching hospitals. More recently, a new trend has begun to emerge: the rise and expansion of private research centers that are quickly rivaling their traditional academic counterparts. This phenomenon is a consequence of two significant developments over the past few decades.

Since the 1980s, industry funding for biomedical research by pharmaceutical and medical device manufacturers has surpassed the investment by the federal government. PhRMA estimates that member companies in 2011 invested $50 billion in the discovery and development of drugs. This amount, even without counting the investment by medical device manufacturers, is significantly higher than the $31 billion spent by the National Institutes of Health.

A second development is an increase in media and legislative scrutiny of relationships between industry and physicians. Many media stories brought questionable interactions into the spotlight, and legislators at state and federal levels began to put rules in place to increase transparency and minimize perceived undue influence of industry on healthcare providers. As the industry developed guidelines for interactions with healthcare providers, academic institutions began implementing their own rules limiting interactions.

The dwindling federal research dollars and ever stricter institutional rules are beginning to drive some investigators to switch their affiliations to private health organizations or start their own research centers. Early indications are that the quality of research at these nontraditional research centers is likely to be as good as that performed at major medical centers. In fact, a 2012 article by researchers from Harvard Medical School reported that “academic and nonacademic sites are equally effective in their ability to identify and retain appropriate study participants.” If the current trends continue, we can expect more industry-funded clinical research to be conducted at these private research facilities.

Many of the physicians at these centers are already well-known in their respective therapeutic areas due to their prior research and publications. Their personal reputations may translate into their new centers’ prestige, as they continue their contributions through congress presentations and peer-reviewed publications. In time, younger researchers from these centers may indeed grow into future thought leaders, just as those from academic research centers have done historically.

Emergence of these potential new “centers of excellence” presents opportunities and challenges for the manufacturers and for communication agencies. As the nonacademic research centers are managed by investigators who have expertise and interest in working with industry in various capacities as investigators, advisors, and educators, they may be more open to collaboration than the experts at academic institutions. They will also continue to maintain high ethical standards to protect their own reputations among their peers. However, there may be a need for the industry to educate them regarding the latest guidelines issued by PhRMA or AdvaMed, and the constantly evolving regulations at the federal and state levels, since these centers may lack the compliance infrastructure of the major academic centers. As communicators who facilitate interactions among industry, researchers, practitioners, and patients, it behooves us to keep an eye on this trend to better serve our clients.

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Nov29

Escalating Scientific Credibility of OTC Products

Over-the-counter (OTC) drugs have long been the mainstay of consumers seeking immediate relief from what ails them. Go to the corner pharmacy, pick up some medication along with some staples like tissues, go home and take as directed. These drugs are readily available to us because the FDA deemed them safe enough for consumers to judge on their own what to take and when. Somehow, ready availability, safety, and lack of physician oversight has translated to a perception of being less effective, lacking in clinical studies, and/or being beneath a doctor’s notice. After all, by the time we go to the doctor, we want something really powerful, right?

The fact is these products often have a great deal of scientific distinction. And there has been precedent for targeting physicians as advocates. Cough/cold products, dental care, and analgesics are three categories where this has particularly been the case. Tylenol, for example, built its reputation—and its brand—on the value of hospital endorsement. Listerine became the No. 1 mouth rinse by gaining the ADA Seal for plaque and gingivitis and promoting this to dentists. Heck, even Trident gum managed to build sales on the basis of dental recommendations for helping to avoid cavities by mere omission of sugar as an ingredient.

While these examples are 30 years old, we are seeing a resurgence in this type of marketing approach as more manufacturers of OTC products seek out medical education support to bolster their standing.  Typically this involves development of sophisticated mechanism-of-action (MOA) stories, often accompanied by MOA animations; undertaking clinical trials to demonstrate significant effectiveness (since safety is a given), speed of onset, longer duration, etc; data publication both at congresses and in peer-reviewed journals to join the ranks of “more serious” Rx drugs; scientific platform development to establish competitive differentiation from other OTCs and often parity with therapeutic modalities; and thought leader engagement to build advocacy and recommendations.

The fact is we are having no difficulty recruiting thought leaders into these activities. Even specialists have taken an interest and participated with the energy and enthusiasm typically devoted to Rx products. Physicians take greater comfort in adding OTCs to their consideration set with patients because it’s been proven to them that these products hold their own scientifically and clinically.

So the next time you feel your OTC product growth is stagnating, consider following the proven path of elevating credibility and distinction through science and advocacy.

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Also posted in advertising, Advocacy, Branding, Health & Wellness, Healthcare Communications, Marketing | Tagged , , , , , | Leave a comment
Sep4

Does the Bell Toll for Traditional Siloed Promotional Activities in a Leaner Compliance-Driven Pharma World?

Our clients are saying that the role of Medical Education will grow in years to come…potentially biting into other traditional areas of the marketing mix. Does this spell disaster for advertising or PR?

Ogilvy Healthworld Medical Education recently surveyed its clients to assess what the future would hold for Med Ed, and the results were both thought-provoking and intriguing. The clients we involved spanned marketing and medical affairs disciplines, in global, national and EMEA roles across a range of small, medium and large pharma companies.

Looking at how agencies would need to respond to changes and turbulence in the pharma environment, five key trends emerged:

  1. We are part of a shifting landscape: attitudes, budgets and people are moving away from Sales and Marketing to Medical Affairs and Market Access. This parallels an increase in educational activities and the slow erosion of PR and promotional activities or their metamorphosis into more educational content. Our clients are telling us: “Clinical data will increasingly be at the heart of educational tools and messages ….medical education will drive a more clinically focused brand strategy and what promotional work that remains will be subject to stricter and stricter regulations.”
  2. Our pharma clients are increasingly concerned about the risk of non-compliance and, in particular, inadvertent off- license promotion. As well as a sharper delineation between promotional versus non-promotional activities, there will be a drive to improve transparency between pharma companies, healthcare practitioners, payers and patients.
  3. The hands-off approach to pharma-sponsored Continuing Medical Education (CME) is becoming a double-edged sword: although companies have reduced regulatory control, they are under increased pressure—and face stiff penalties—if content is non-compliant.
  4. As healthcare professionals communicate increasingly in the virtual space, there will be less reliance solely on face-to-face communication. Digital communications will rise to deliver more cost-effective, innovative  solutions to more targeted audiences and enhance the value of face-to-face communications.
  5. As client teams continue to downsize, there will be a growing need for strategic communications planning expertise within agencies. Potentially, those with the greatest capability to become long-term strategic partners will increasingly be seconded in as interim managers: “As pharma becomes more risk averse and cost conscious, clients will need agencies who can lighten their load, in the new leaner, compliance-driven pharma world.”

In the relentless drive to rationalize healthcare spend and tailor therapies to meet unmet needs in increasingly segmented patient groups, new drugs will hit increasing scrutiny.   In this new world, data will be king—and Med Ed is ideally and uniquely equipped to use this information to justify premium pricing over cheaper, established medicines. Ultimately, pharma’s quest for improved transparency, trust and reputation must be underpinned by programs that lead to enduring change, but which are compliant in the stringent regulatory environment in which we operate. Medical education is not just about knowledge acquisition anymore. It must facilitate and drive behavioral change, among a range a stakeholder groups operating under strict regulatory compliance. While behavioral change is most effectively achieved when all communications disciplines are harnessed, including PR, advertising and market access, it will increasingly be underpinned by robust Med Ed.

Does the bell toll for traditional siloed promotional activities in a leaner compliance-driven pharma world?

 

Also posted in Access, Analytics, behavior change, Marketing, medical affairs | Tagged , , , , , , , | Leave a comment
Jul17

HCPs Who Access Data: Just Like the Rest of Us!

Guess what! Scientists, clinicians and other healthcare professionals own and use smartphones, iPads and an array of desktop and personal computers. These same people are fundamentally interested in the clinical studies and scientific evidence that result from research studies. They read specialty and  peer-reviewed journals and are asking, “When will I be able to read more via my personal devices?” As lay consumers, they can access everything from instructions on how to build a nuclear bomb to the recipe for Uzbeki-style lamb via their digital devices, yet the journal articles that satisfy their professional needs and passions are not yet uniformly available. Go figure!

SCI Scientific Communications & Information recently utilized a three-wave electronic survey to understand just how eager clinicians, journal authors and industry stakeholders are to receive data in a digital format. The results are in line with society at large. They want more!

Data collected from 50 internal medicine and primary care practitioners showed 86% accessed peer-reviewed literature from 2010 to 2011, and the overall proportion of information accessed with these modalities increased from 52.2% to 64.6%. Mobile tablets showed the highest percentage increases.  Preliminary results from 15 authors who published more than four articles over the last three years show that they decreased their print-only submissions to 15.3%, from 25% of the submissions two years ago.

While computers and laptops remain the primary devices for accessing online peer-reviewed content, HCPs say they will want and expect that journal articles become available for e-readers and smartphone applications. These devices are likely to outpace PCs/laptops based on portability and convenience.  Industry stakeholders anticipate a rise in open access and non-print options. They aim to please as long as regulatory and compliance agents within their organizations get on board and clarify the rules around more novel dissemination approaches, such as podcasts. In the meantime, they support open access publications and utilize QR coding at congresses to disseminate posters and presentations.

Like all other consumers, HCP readers perceive that technology will make their access to information more timely, cost-effective and convenient. They want to see e-mail notifications of new articles, smartphone applications that work for middle-aged sets of eyes and tablet applications.

Summary excerpted:

Hudson C,  Cecere E, Yalamanchili R, Anderson M, Pucci M, Aloia D, Scheckner B. Utilization and attitudes on technological advances in medical publications. Podium presentation, ISMPP, 2012.  

 

 

 

 

Also posted in Education, Great Ideas, Healthcare Communications, medical affairs, Physician Communications, Research, Statistics, Technology | Tagged , , , , , | Leave a comment